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Refund Policy

At UiToWork LLC, we are committed to delivering high-quality digital services and solutions. This Refund Policy outlines the circumstances under which refunds may be issued and the process involved.

1. Refund Eligibility

Refunds may be requested under the following conditions:

  • The service delivered does not match the agreed-upon specifications outlined in the project scope.
  • A project is not initiated or completed due to unforeseen internal issues on our end.
  • The client submits a refund request within 14 days of the service delivery date and provides valid reasons.

2. Non-Refundable Conditions

Refunds will not be issued in the following situations:

  • The service has been completed and approved by the client beyond the 14-day refund window.
  • The client changes their mind after the service has been partially or fully delivered.
  • Delays or outcomes caused by incomplete information, non-cooperation, or lack of response from the client.
  • Services purchased on discount, as part of limited-time offers, or with custom pricing.

3. How to Request a Refund

To submit a refund request:

  • Email our support team at refund@uitowork.com with your order number, project name, and a brief explanation of the issue.
  • Include any relevant supporting materials (e.g. correspondence, files, or screenshots).
  • Refund evaluations may take up to 14 business days, during which our team will review and assess the case.

4. Refund Method

If a refund is approved:

  • It will be processed back to the original payment method used at the time of purchase.
  • Depending on your payment provider, it may take 15–20 business days for the funds to appear.

5. Dispute Resolution

If a disagreement arises, UiToWork LLC will carefully review all documentation and communication. Our resolution and final decision regarding refunds will be binding and made in good faith based on all available evidence.

6. Policy Updates

UiToWork LLC reserves the right to modify this Refund Policy at any time. Updates will be published on this page along with a revised effective date.

7. Contact Us

If you have any questions regarding this policy or need help with a refund, please contact us:

Thank you for choosing UiToWork LLC. We value your business and are committed to your satisfaction.